How to Choose the Best Dog Boarding Company: Do’s and Don’ts Every Pet Owner Should Know

Finding the right dog boarding company can be stressful for any pet owner. After all, you want your furry friend to be safe, comfortable, and cared for while you’re away. With so many options out there, it can be tricky to figure out which boarding facility is the right one.

In this guide, we’ll walk you through the best ways to evaluate a dog boarding company, plus the essential do’s and don'ts when making your decision. By the end, you’ll know exactly what to look for, what to avoid, and how to ensure your dog gets the best care possible.

Why Choosing the Right Dog Boarding Facility Matters

Your dog isn’t just a pet—they’re family. Leaving them in the wrong environment can lead to stress, anxiety, or even health issues. On the other hand, the right boarding facility will provide:

• A safe and clean environment

• Proper exercise and mental stimulation

• Qualified staff who understand canine behavior

• Social opportunities (if your dog enjoys them)

• Peace of mind for you while you’re away

Taking the time to carefully assess a dog boarding service helps you avoid unnecessary risks and ensures your pet feels happy and secure.

The Do’s When Choosing a Dog Boarding Company

Do: Visit the Facility in Person

A reputable dog boarding company should be open to visits before you book. Touring the facility lets you check:

• Cleanliness – Are kennels, play areas, and common spaces well-maintained?

• Safety measures – Are there secure fences, gates, and staff monitoring dogs at all times?

• Comfort – Do the dogs have comfortable bedding, climate control, and enough space?

If a company refuses to let you visit, that’s a red flag.

Do: Check Staff Qualifications

The best dog boarding facilities employ staff who are trained in:

• Dog behavior and handling

• Pet first aid and CPR

• Managing multiple dogs safely

Ask about staff-to-dog ratios, as overcrowded facilities can’t give your pet the attention they deserve.

Do: Ask About Daily Routines

Dogs thrive on structure. A reliable boarding company should have a clear daily routine that includes:

• Regular feeding times

• Playtime and exercise

• Rest periods in a quiet space

This ensures your dog won’t feel overwhelmed or neglected.

Do: Look for Proof of Insurance and Licensing

A legitimate dog boarding business should have proper licenses and insurance. This protects both your dog and the company if anything unexpected happens.

Do: Read Reviews and Testimonials

Google reviews, Trustpilot, and recommendations from friends are powerful indicators of a facility’s reputation. Look for consistent positive feedback on:

• Staff friendliness

• Cleanliness of the facility

• Dogs returning happy and healthy

The Don’ts When Choosing a Dog Boarding Company

Don’t: Choose Based on Price Alone

While affordability matters, the cheapest option is not always the best. Extremely low prices can mean:

• Underqualified staff

• Overcrowded conditions

• Poor food or lack of enrichment

Instead, weigh price against the quality of care provided.

Don’t: Ignore Red Flags

Trust your instincts. Walk away if you notice:

• Strong odours or dirty kennels

• Dogs looking stressed, aggressive, or neglected

• Staff unwilling to answer your questions

• No vaccination requirements (this is a major health risk)

Don’t: Forget to Ask About Health Policies

Good dog boarding companies require proof of up-to-date vaccinations (including kennel cough). They should also have policies for:

• Handling sick or injured dogs

• Emergency vet access

• Administering medications safely

If they don’t ask for vaccination records, your dog could be exposed to unnecessary risks.

Don’t: Overlook Social Compatibility

Some dogs love group play, while others prefer quiet time. A quality facility will:

• Assess your dog’s temperament

• Offer separate spaces for shy or anxious dogs

• Supervise all interactions closely

If your dog is forced into group play they’re not comfortable with, it can lead to stress or injuries.

Don’t: Leave Booking Until the Last Minute

The best facilities book up fast—especially around holidays. Waiting until the last minute often leaves you with limited, lower-quality options. Always book well in advance to secure a reputable spot.

Questions to Ask Before Booking a Dog Boarding Facility

Here’s a quick checklist of questions to help guide your search:

• What is your staff-to-dog ratio?

• How do you handle emergencies?

• What vaccinations are required?

• Can I see where my dog will sleep and play?

• How do you introduce new dogs to group play?

• Are updates (photos, messages) provided during boarding?

Alternatives to Dog Boarding

Not every dog thrives in a boarding environment. If your pup struggles with new places, you may want to consider:

• Pet sitters – Someone visits your home or stays overnight

• In-home boarding – A carer looks after your dog in their home

• Pet taxi services – To safely transport your dog to trusted facilities

Choosing the right option depends on your dog’s personality, health, and comfort level.

Final Thoughts: Finding the Perfect Dog Boarding Company

Selecting the right dog boarding company takes time and research, but it’s worth the effort. By following the do’s and don’ts in this guide, you’ll be able to:

• Avoid poor-quality facilities

• Ensure your dog receives the best care possible

• Enjoy peace of mind while you’re away

Remember, the goal is not just to find somewhere that can “hold” your dog—it’s to find a place where they’ll be happy, healthy, and cared for like family.

Key Takeaways for Pet Owners

• Do: Visit facilities, check qualifications, and read reviews.

• Don’t: Ignore red flags, choose solely on price, or skip health checks.

• Always ask the right questions to ensure your dog’s needs are met.

With these tips, you’ll be well on your way to choosing a dog boarding service that’s safe, professional, and trustworthy.

If you require a pet taxi service to collect and drop off your furry family member, contact Pet Taxi Ltd!